Return & Refund Policy

Your satisfaction is important to us. New and unopened product can be refunded within 30 days based on delivery date provided by the shipper. To receive a refund or exchange authorization, please contact customer service at contact@sthelenshempworks.com or call 503-410-5720.

Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks. Shipping costs are not refundable. All sales are final after 30 days.

Exchange Policy:

St Helens Hemp Works takes product quality very seriously. Please email us at contact@sthelenshempworks.com within 3 days to resolve any issues with missing items, product defects, or damage in transit. 

Privacy Policy

St Helen’s Hemp Works holds your privacy as a top priority and takes care in protecting how information is collected and used. The site uses customer information for the following purposes:

  • Payment processing

  • Shipping requirements

  • Private customer profile

  • Periodic emails or mailers

  • Improve customer service/user experience

  • Promotional or informational sharing to customers


St Helen’s Hemp Works doesn’t sell, trade or rent personal information to others. Any third party websites viewed on this site through advertising, partners, suppliers, sponsors or licensor are not controlled by St Helen’s Hemp Works. These parties may have their own privacy policies or terms and conditions to be reviewed by the customer. Third party information sharing would only occur post permission. Additionally, web browser cookies may be used to enhance the user experience. If web browser cookies are disabled on your computer that may cause parts of the website may not function properly.

Shipping and Delivery

Acceptance of Terms

By using this site you are accepting all policies placed by St Helen's Hemp Works. Any ongoing changes to the policies will be considered accepted with the continued use of the site. Policy or product information and site practices are subject to change without notification.


Shipping Policy:

All orders are processed promptly with a shipping time frame of 2 day maximum from receipt of order. USPS priority. UPS ground, UPS 3 day select, UPS 2nd day (wholesale Orders)

Disclaimer

This website and the products it contains are not meant as a substitute for or alternative to information received from your healthcare provider. Please consult your doctor about potential interactions or other possible complications before using any product or dietary supplement. These statements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease or condition.

Use these products only as directed by manufacturer labeling.


These products are derived from Certified Organic Industrial Hemp and contain trace elements of THC no greater than 0.3% in compliance with the Agriculture Improvement Act of 2018 and Oregon State regulations. Trace levels of THC can accumulate in the body resulting in a positive drug test. Buyer assumes responsibility.


These products are intended for use by adults only, not for use by, or sale to persons under the age of 18 or legal age in residing state or location. As laws vary by state or locality, the consumer is responsible for educating themselves on the laws and regulations that apply to them. We reserve the right to refuse service to locations prohibiting industrial hemp CBD sales and shipping by law. Do not use these products if you are pregnant, nursing, have a serious medical condition, or are currently taking prescription medications without first consulting your doctor. The Federal Food, Drug, and Cosmetic Act requires this notice.

 

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, care or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.

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